Your cart

Privacy policy

 

At By Hammad, we value and respect your privacy. This policy outlines how we collect, use, and protect your personal information when you engage with our website, services, or products. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: This includes your name, email address, phone number, and shipping address when you place an order, subscribe to our newsletter, or contact us directly.
  • Payment Information: When you make a purchase, payment details are securely processed through third-party providers (e.g., PayPal, Stripe) and are not stored on our servers.
  • Technical Data: We collect information about your device, IP address, browser type, and website usage through cookies and analytics tools to improve your user experience.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Order Fulfillment: To process and deliver your purchases, manage your payments, and communicate order status.
  • Customer Support: To address your inquiries, offer assistance, and resolve any issues.
  • Marketing & Communications: If you opt-in, we may send you newsletters or promotional offers. You can unsubscribe from these communications at any time.
  • Website Optimization: To improve our website functionality, content, and overall user experience by analyzing browsing patterns and technical data.

3. Sharing of Information

We will never sell your personal information. However, we may share your data with trusted third parties for specific purposes:

  • Service Providers: We work with shipping, payment, and marketing service providers to process and deliver your orders. These third parties are contractually obligated to safeguard your information.
  • Legal Compliance: We may disclose your information if required by law, court order, or in response to legal processes.

4. Data Security

We take data security seriously and implement appropriate measures to protect your personal information. While no online system is completely secure, we employ industry-standard encryption and secure servers to ensure that your data is handled safely.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Understand User Behaviour: Collect information about how visitors use our website, enabling us to improve site functionality.
  • Provide Personalised Content: Tailor the content and offers you see based on your previous interactions with our site.

You can manage or disable cookies in your browser settings, though this may affect your experience on our site.

6. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal data we hold about you and ask for corrections if necessary.
  • Deletion: You may request the deletion of your personal data, subject to any legal obligations we must follow.
  • Opt-Out: You can unsubscribe from marketing emails by following the link in the email or contacting us directly.

7. Third-Party Links

Our website may contain links to external websites. Once you leave our site, we are not responsible for the privacy practices of other platforms. Please review their privacy policies before providing your personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and significant changes will be communicated to you directly where applicable.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Thank you for trusting By Hammad. We are committed to safeguarding your privacy and ensuring a transparent relationship with you.