Refund policy

At By Hammad, we are committed to ensuring that your experience with our art is seamless and enjoyable. Every piece is crafted with the highest level of care, and we want you to feel confident in your purchase.

Damaged or Faulty Goods

We take great pride in the quality of our products. If you receive an artwork that is damaged or faulty upon delivery, we will replace it free of charge.

• Immediate Reporting: Please inspect your order upon reception. If the item or packaging is visibly damaged, kindly take a photograph and contact us at hello@byhammad.com within 3 days of receiving your order.
• Full Replacement: We will arrange for a swift replacement of the damaged artwork at no extra cost to you. In cases where a return is required, we will also cover the return shipping costs.

Misrepresented Artwork

Our prints are designed to match their portrayal on our website. If, for any reason, the print does not meet your expectations due to misrepresentation, please notify us at hello@byhammad.com. We will investigate the issue and arrange for a reprint or suitable solution at no additional cost to you.

Cancellations & Order Adjustments

You may cancel or make changes to your order before it has been dispatched. Once the item has been shipped, cancellations or changes cannot be made.

• Pre-Dispatch: Full refunds are available for cancellations prior to shipping.
• Post-Dispatch: Once shipped, refunds are not available unless the item is damaged or faulty.

Change of Mind

As each artwork is printed and prepared to order, we are unable to offer refunds or exchanges if you change your mind. We encourage you to take your time when choosing your artwork, and we are happy to assist with any queries or advice before making your purchase.

Final Sale Items

Custom commissions, limited edition prints, and framing services are considered final sale and are not eligible for return or refund unless damaged or faulty.

How to Start a Return

To begin the return process, please reach out to us at hello@byhammad.com with your order details and any supporting images of the damage (if applicable). We will guide you through the next steps to ensure the process is as smooth as possible.